HVK's service engineers are technically qualified and have also been trained in-house. HVK goes by the philosophy that service comes first and so all its sales engineers are also trained in servicing hydraulic components and systems. The team also possesses extensive design experience and based on customer requirements can design, plan and execute hydraulic circuits starting from scratch. The same goes for trouble-shooting and maintenance where beginning from first principles, the team can diagnose and isolate the problems within a short while thereby saving customers unnecessary downtime.
HVK also lays emphasis on passing on knowledge and has therefore been conducting training programmes on hydraulics, ranging from basics to advanced circuit designs for the benefit of its customers. It is HVK's belief that training customers makes them more knowledgeable about the technology and therefore can prevent avoidable breakdowns and failures. This in turn helps them appreciate and benefit from good performance of products.
After sales service is an important element in any field. HVK has handled this by ensuring that its office locations are all in central business/industrial districts thereby ensuring proximity to customers. Its service and sales engineers visit customers regularly and solve problems on site. In addition customers visit HVK premises to discuss advanced requirements and get service solutions with regularity. Apart from providing servicing and testing facilities in-house in all locations, HVK also carries out on-site work and helps customer in diagnostics and servicing.